Return & Refund Policies
At Endé, we strive to provide you with handloom sarees of exceptional quality and craftsmanship. We understand that sometimes preferences may vary, and concerns may arise. Please read our Return and Refund Policy carefully to ensure a seamless shopping experience.
- Returns:
- Eligibility:
- Returns are accepted within 5 days from the date of delivery.
- To be eligible for a return, the saree must be unused, in the same condition as received, and in its original packaging.
- Initiating a Return:
- To initiate a return, please contact our customer service team at (____) with your order number and reason for the return.
- Our team will guide you through the return process, providing you with a return authorization and shipping details.
- Return Shipping:
- Customers are responsible for the return shipping costs unless the item received is damaged, defective, or incorrect.
- Refunds:
- Processing Time:
- Refunds are processed within 7-10 business days after receiving the returned item.
- Once processed, the refund amount will be credited to the original payment method.
- Exclusions:
- Shipping costs are non-refundable.
- Refunds are not applicable to custom orders, gift cards, or items marked as final sale.
- Damaged or Defective Items:
- Reporting Damages:
- If you receive a damaged or defective item, please contact us immediately at [customer.service@ende.com] with clear photos of the damaged or defective product and your order number.
- Replacement or Refund:
- Depending on the nature of the issue, we will either send a replacement item or process a refund, including any applicable shipping charges.
- Contact Us:
- For any questions or concerns regarding your order, please reach out to our customer service team at [customer.service@ende.com]. We are here to assist you and ensure your satisfaction with our handloom sarees.
Note: Endé reserves the right to update or modify this Return and Refund Policy at any time. Please check our website for the latest policy before making a purchase.